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Forum Discussion

Sclewis2's avatar
Sclewis2
Aspirant
Jul 23, 2017

Cannot Access Admin Page

On my wireless network, I can login to the router admin, but none of the dashboards actually show up. I get the basic and advanced menus. I can click on them, but in the main frame I get "500 - internal server error" on all menu items. This has been happening for awhile now.

Firmware 2.01.18
Troubleshooting

2 Replies

  • Sclewis2's avatar
    Sclewis2
    Aspirant
    Jul 23, 2017
    I should mention I've done a reset on the router, and I get the same issue logging in from laptop or mobile. And the genie app can't even login.
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Jul 27, 2017

      Hello Sclewis2

       

      Try to factory reset the unit and not plug it into your coax connection and connect to the settings and see if they show up and if they do try to plug the coax in and see if the modem talking to the ISP causes the issue again.

       

      DarrenM