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torrmercury's avatar
torrmercury
Follower
Jul 22, 2017

Cannot activate on RCN

I saw that there was another thread about the CM1000 dropping the connection on RCN, but mine does not even connect. When I called RCN to activate it with them, the packet loss ticks down from 100% to about 70 and then shoots right back up. Also relevant is that the modem's event logs had a bunch of errors regarding ToD Request Sent - No Response and Missing BP Configureation Setting.

 

Firmware: V2.01.14

 

Anyone have any idea what's going on?

CM1000
Troubleshooting

2 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jul 26, 2017

    Hello torrmercury 

     

    Do you have a docsis 3.1 connection with RCN? Also the CM1000 has only been officially supported on comcast at the moment.

     

    DarrenM