NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nesto1000
Nov 24, 2019Aspirant
Cannot connect to devices on my modems WiFi
Hello all, I have a bit of a weird issue that I can't seem to enter the correct terms in google for a fix, so please bare with me. Below is a bulletpoint list of my setup: I have Xfinity gigabi...
- Nov 24, 2019
If the xfinity device is in router mode and the nighthawk as well, you'll be in a double nat. This will cause the exact situation you're having. Easiest fix? place the nighthawk in AP mode. it turns over routing functions to the xfinity device.
https://kb.netgear.com/30186/What-is-Double-NAT
Why can't you get the cm1000 working?
plemans
Nov 24, 2019Guru - Experienced User
If the xfinity device is in router mode and the nighthawk as well, you'll be in a double nat. This will cause the exact situation you're having. Easiest fix? place the nighthawk in AP mode. it turns over routing functions to the xfinity device.
https://kb.netgear.com/30186/What-is-Double-NAT
Why can't you get the cm1000 working?
- Nesto1000Nov 24, 2019Aspirant
So I was messing around with my router some more when my internet stopped working. I factory reset the Nighthawk this time and I belive that it put the nighthawk in AP mode when I went through the setup process. It did not go through a setup process last time. The only problem now is that I cannot access the Nighthwak console to disable the WiFi.
The reason that I cannot use the CM1000 is because I have an Xfinity wireless box for TV because the installer did not want to run wire to one particular room. Unfortuanetly only the Xfinity modem can stream to that box and I cannot do it fromt he Nighthwak. So I'm currently stuck with the modem rental.
- plemansNov 24, 2019Guru - Experienced User
A couple options.
1. find the ip address that the netgear router is using through your xfinity's attached device list. use this to access the netgear router.
2. push the wifi on/off button on the netgear router for 2 seconds.
Why not leave the wifi on and just make sure they're seperated enough to not interfere over wireless? It gives you extra coverage or backup wifi.
- Nesto1000Nov 24, 2019Aspirant
Ah I didn't realize that there was an on/off button.
Doesn't it affect the signal strength in having two WiFi signals right next to each other?