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Forum Discussion
Cannot connect to wifi on AC1750 C6300 even after factory reset
My internet (ethernet and wifi) was working perfectly fine, until I decided to try out a new Arris modem that Spectrum sent me because it would supposedly give me higher speeds that my Netgear AC 175...
I was suspecting they did something when they rebooted my router remotely, but can they do something this blatant? The thing is, I can't even use the router on a different service or even by itself on a local network. So if they have actually done this, they have basically locked the functionality out of my device. Cuz even a factory reset is not fixing it.
I had read about TWC pulling this kind of crap to push their "Home WiFi" service a few years ago. This sounds like it could be the same thing.
I'm going to call them and see if they can revert whatever **bleep**ty code they might have pushed.
Will report back on how that goes.
Thanks!
I had read about TWC pulling this kind of crap to push their "Home WiFi" service a few years ago. This sounds like it could be the same thing.
I'm going to call them and see if they can revert whatever **bleep**ty code they might have pushed.
Will report back on how that goes.
Thanks!
Yes call them and say they screwed up and didn't remove the WiFi opt out code from your account when you plugged back in your customer owned device. Get a supervisor and a level 3 tech involved if you have to. Should be a simple fix. Took me days and hours to have the tech find it here. After I pointed out that it could be a possibility on my first phone call. Noone looked for it when I mentioned it. So escalate up the food chain till you get someone who will.