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Forum Discussion
tbarb
Sep 15, 2026Follower
Cannot set up new CM3000 cable modem with out a phone??
Had to upgrade from CM600 to CM3000 due to 'end of Netgear service'. Received the new modem only to find out that I need to use a cell phone to install it after opening the box. I only have a simple ...
FrumpyGrandpa
Sep 15, 2026Apprentice
Have you checked the installation instructions?
https://www.downloads.netgear.com/files/GDC/CM3000/CM3000_IG_EN.pdf
There is a link to an Xfinity web site.
I see that page 11 of the User Guide suggests downloading the Xfinity 'app'
Have you tried calling Xfinity support?