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tbarb's avatar
tbarb
Aspirant
Sep 15, 2026
Solved

Cannot set up new CM3000 cable modem with out a phone??

Had to upgrade from CM600 to CM3000 due to 'end of Netgear service'. Received the new modem only to find out that I need to use a cell phone to install it after opening the box. I only have a simple ...
  • tbarb's avatar
    Sep 16, 2026

    Thanks to those that replied to my dilemma. Frankly, since I'm blessed to work at home so I prefer the computer for everything I do, and I do not use a cell phone for anything beyond an emergency when I'm away from home and have to be reached or reach someone I know. That's the only reason I have it, and all I do is receive and make calls and texts. No data. I enjoy my freedom. They are incredibly intrusive. I have a Tracfone. Cost $150/yr to include a new phone if I want for unlimited calls and texts. If I put the screws to it I could buy the time I actually use for about $100/yr.

     

    It is apparent Netgear should rewrite the instructions for at least this model, though I suspect all CM modems. Include a correct link that takes you right to the Xfinity App download page. And call the App by what it is called on the website named. (There were 5 downloadable files that show on the Google App website named similarly.)  The instructions are detailed and fine up to the point it dumps you off and says get the Xfinity App on Google play.  Once the uninformed and uninitiated figure that means googleplay.com they have to wade though a ton of adware and bloatware on that site to find a file they need. A link as suggested would control all this and why not host it on the Netgear site and keep the control. That Xfinity app needs more detail too, but that's another story.

     

    I finally saw a phone number to support which does not appear on the website pages. It's on the front page - one by design I folded under he instruction pages which don't have it either. In fact one would think they do not want to talk to customers. Every "contact us" on the website support pages leads to more circular pages until you reach a forum with all those that were probably searching for help. I see this all the time on consumer websites. They lead their customers outside and close the door. I did see an address - should have wrote a letter?

     

    After hours of browsing around (the Xfinity website is similar). They are better now, but used to be the poster child of terrible customer service. Now with the pie for computer products and image pretty much filled in they have to fight over the size they get. Evident on AI now too, and it's falling back in on them.  

     

    I would have taken the modem to an Xfinity store (nice suggestion), but I decided to go it alone and just connect the power and cable to it and let it sit to see what happens. When I came back I noticed the lights were on!  So I connected it to my router and the ethernet and wireless connections worked. Just think a one page (maybe half page) plug and play instruction manual. Probably just too easy for an engineer...

     

    I will see if tomorrow brings any setback. I'm glad I'm installing an ASUS mesh.