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Forum Discussion
HenryLeeChi
Jul 23, 2020Tutor
Can't access 192.168.100.1
Hello. I just got a new modem CM1100 and I can't seem to access 192.168.100.1 on my pc. I can access it perfectly fine on my cellphone though. Default gateway seems to point to my router 192.168.1.1...
HenryLeeChi
Jul 23, 2020Tutor
the router is a netgear R7000P. I can connect directly but I still won't be able to access 192.168.100.1. I have already tried unpluging, disconnecting the coax, connecting directly to my pc, and then plugging back in with the coax disconnected. That doesn't allow me in 192.168.100.1 either.
FURRYe38
Jul 23, 2020Guru - Experienced User
Press the back reset button for 15 seconds then release.
- HenryLeeChiJul 23, 2020Tutor
Just tried that and I still can't log into 192.168.100.1 on my pc
- HenryLeeChiJul 23, 2020Tutor
factory reset my modem AND my router and now it seems to work!
- FURRYe38Jul 23, 2020Guru - Experienced User
I would either make contact with NG support or get you another modem. Seems like the modem maybe in a bad state.