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HenryLeeChi's avatar
HenryLeeChi
Tutor
Jul 23, 2020

Can't access 192.168.100.1

Hello. I just got a new modem CM1100 and I can't seem to access 192.168.100.1 on my pc. I can access it perfectly fine on my cellphone though. Default gateway seems to point to my router 192.168.1.1...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 23, 2020

Press the back reset button for 15 seconds then release. 

HenryLeeChi's avatar
HenryLeeChi
Tutor
Jul 23, 2020

Just tried that and I still can't log into 192.168.100.1 on my pc

 

  • HenryLeeChi's avatar
    HenryLeeChi
    Tutor
    Jul 23, 2020

    factory reset my modem AND my router and now it seems to work!

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jul 23, 2020

    I would either make contact with NG support or get you another modem. Seems like the modem maybe in a bad state.