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Forum Discussion
RockyRy
Aug 30, 2019Aspirant
Can't access my C6220 router from the genie app or get the app to recognize it.
I am trying to regain access to my router through the genie app, and every time I try to log in it goes to the screen that says I need to connect the routers network and then login even though I'm con...
plemans
Aug 31, 2019Guru - Experienced User
Have you tried logging into the router from a browser? Not using the app.
you can either login via its ip address or routerlogin.net
here's your manual.
- RockyRyAug 31, 2019AspirantI have, but it will do wants the same thing as in continuously loop to the log in screen.
- plemansAug 31, 2019Guru - Experienced User
have you tried hardwiring into the router to access it? Or are you doing this over wireless?
I've had several people struggling to access their router when they were accidentally connecting to the wrong network.
- RockyRySep 01, 2019AspirantYeah, I've done hard wire, any of the 3 wireless networks, it's like it's been hacked and then I've been blocked out or there is a firewall that went let me access it.