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Forum Discussion
Can't connect to cable modem
I've been using my R6400v2 for 6 months now - working fine.
I just swiched from an xFinity Cable modem to an Arris Surfboard SB8200
The cable model is connected to to Internet (I'm typing this hard-wired)
But I can't connect the Router to the modem
I have the yellow ethernet cable goint from the modem to the yellow port on the router
I can connect hard-wired to the router and everything looks correct, but when I login to the router, it shows
Internet Not Connected.
I've done the usual reboots to no avail
I've also treid all of ther options in the Setup Wizard (power cycle, re-conncect cable) & I just get
"Problem Detecting the Internet Connection"
I've even tried typing in the modem's MAC address - nothing
Anyone have a clue?
2 Replies
If I unplug the ethernet cable, the light goes out, but when I plug it back in. it immediately turns rea (orange)
The modem ethernet port light to the router is green and flashes like its communicating,
the router internet light is red and flashes slowly
Please post about this here for your model router:
https://community.netgear.com/t5/General-WiFi-Routers-Non/bd-p/home-wifi-routers-generalGood Luck.
