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mjcarp's avatar
mjcarp
Aspirant
Jan 17, 2016

Can't connect to SmartTV: NETGEAR N300 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3000) Options

While my smart TV can see SSID for this wireless router, the network connection is not happening, as I am unable to access my Satellite tv connection. Below are my product details. Can someone please help me troubleshoot? I’ve been looking online for hours now….

 

Router: NETGEAR N300 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3000)

I am able to access WIFI just fine from my laptop and cell phone (Android)

 

TV: Vizio 60 inch e-series 1080p 60Hz Smart LED TV + WiFi  (2014 Model)

Brand new, never connected to the Internet

 

Router: AC1200, Model R6100

1 Reply

  • I used the chat to speak to a tech who had me change the channel on the router from auto to channel 11 and it connected right away.