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Forum Discussion

TLSky's avatar
TLSky
Guide
Nov 11, 2016

Can't connect to Yahoo mail on one device

I'm connnected to Comcast and cannot access Yahoo Mail on my IPAQ PocketPC (running Windows Mobile 6 Classic OS on Wi-Fi). Other devices on the router can connect fine. I found that by connecting a s...
Troubleshooting
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Nov 11, 2016

Hi TLSky

 

Welcome to the community!

 

What's the exact model number of the NETGEAR device? 

  • TLSky's avatar
    TLSky
    Guide
    Nov 11, 2016

    Router info:

    NETGEAR N600 Wi-Fi DOCSIS 3.0 Cable Modem Router (C3700)

     

     

    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Nov 15, 2016

      Hello TLSky

       

      Have you tried changing the DNS to googles DNS and they try to access yahoo mail?

       

      DarrenM

      • TLSky's avatar
        TLSky
        Guide
        Nov 16, 2016

        I setup the router to use a static address, but cannot change the DNS settings because Parental Controls is enabled. Following the info on the Parental Controls community web, I uninstalled the Netgear Genie, but I still cannot remove the Parental Controls. When I click on the Advanced/Parental Controls, it takes me to the OpenDNS web. I factory defaulted the router, but then restored the settings to avoid having to spend hours with Comcast. Any suggestions on how to get past the Parental Controls block?...