NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TLSky's avatar
TLSky
Guide
Nov 10, 2016

Can't connect to Yahoo mail on one device

I'm connnected to Comcast and cannot access Yahoo Mail on my IPAQ PocketPC (running Windows Mobile 6 Classic OS on Wi-Fi). Other devices on the router can connect fine. I found that by connecting a s...
Troubleshooting
TLSky's avatar
TLSky
Guide
Nov 15, 2016

I setup the router to use a static address, but cannot change the DNS settings because Parental Controls is enabled. Following the info on the Parental Controls community web, I uninstalled the Netgear Genie, but I still cannot remove the Parental Controls. When I click on the Advanced/Parental Controls, it takes me to the OpenDNS web. I factory defaulted the router, but then restored the settings to avoid having to spend hours with Comcast. Any suggestions on how to get past the Parental Controls block?...

 

TLSky's avatar
TLSky
Guide
Nov 15, 2016

Update: I turned off the Parental Controls and set the DNS to Google's site (8.8.8.8 and 8.8.4.4). The router rebooted and I verified the settings, but still cannot connect to www.Yahoo.com from the IPAQ. (I can connect from other routers and from McDonald's free wifi sites.) Still a mystery...

 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Nov 17, 2016

    Hello TLsky

     

    Have you tried to go to yahoo.com using the Ip address which is 206.190.36.45

     

    DarrenM

    • TLSky's avatar
      TLSky
      Guide
      Nov 17, 2016

      Using the IP address on the IPAQ, I now get a certificate notice, which I accept, and then I get a progress bar that stalls. So I tried the same IP address on a Windows 7 and Windows 10 Pro PC, and I get a watermarked page with this message in the address bar:

       

           http://206.190.36.45/?err=404&err_url=http%3A%2F%2F206.190.36.45%2F

       

      This is progress, I think. Never got the progress bar on the IPAQ before. Seems like DNS might be part of the problem?

      • TLSky's avatar
        TLSky
        Guide
        Nov 18, 2016

        I still can't connect to Yahoo.com on the IPAQ. Strangely, I can't connect to Yahoo.com on either of the Win7 or Win10 laptops using the IP address. Both work fine with URL www.yahoo.com. I'm trying to isolate the problem to a router setting or possibly something in Comcast's security or DNS settings. I have no specific restrictions on my router...