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jrzradi's avatar
jrzradi
Aspirant
May 14, 2017

can't connect

I have 2 desktops.one close by connects with the internet. The second has a long cable, about 30 ft. long. The second now comes up as limited access and I get an Isp starting with169.254 Etc. meaning no or poor connection. It worked fine on the Ubee moden from Time-Warner but not on the netgear modem. I tried cleaning the contacts and changing ports to no avail. When I plugged it back into the Ubee (before I had the WIFI disconnected) it would connect. It used to work on my old DSL also. Been trying everything I know for months, by no success. Ready to go back to the Ubee. Can anybody help me ?

Troubleshooting

2 Replies

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    May 15, 2017

    Welcome to the community, jrzradi

     

    What's the exact model number of the NETGEAR device?

    If you plug the cable to the port, do you get a light on the NETGEAR device to where you connected it?

     

     

    • jrzradi's avatar
      jrzradi
      Aspirant
      May 22, 2017

      C3000. Yes, the green light was on. I found the Issue My ethernet cable of 50 ft. had too much resistance for the Netgear (though it worked fine with the Ubee & DSL). I replaced it with a new cat6 cable & it now works. Fortunately, I got it at 80% off at a Radio Shack store closing. So it seems the Netgear does have a very strong ethernet signal amplification I guess you get what you pay for.