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Donro's avatar
Donro
Follower
Jul 10, 2020

Can't get into router settings

Hi

Using a C6300 / AC1750 (version 1..... I guess)

Using 192.168.0.1 or http:/routerlogin.net...I can't get into the unit

Netgear Genie lets me in but it sees stuff on the network (like another computer) that is not even plugged in.

Sometimes it makes me rest the password and asks me for 2 security questions then it just goes away...still not able to login other than with Genie

 

Tried resetting the modem.

Was using Chrome so tried Explorer...same thing

 

Whats going on with this ?

1 Reply

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Oct 08, 2020


    Hi Donro,

     

    Good day!

     

    Welcome to NETGEAR Community!

     

    First of all, we do apologize for the inconvenience of not getting back to you immediately due to the backlog in the system. Were you able to login to the modem's user interface? Have you tried 192.168.100.1? 

     

    Please do not hesitate to let me know if you need further assistance. 

     

    Regards,


    Oliver
    Community Team