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Forum Discussion
Can't get logged in using correct user and password
After about 8 hours of trying, I cannot get connected to my router, My issue is I cannot access my router via the assigned ip address (192.168.0.1) or routerlogin.net. This seemed to may possibly ha...
Darren,
Sorry for the delayed response. I've been out of town. I did exactly what you suggested and confirmed my IPS has not changed for my modem/router. It is still the published 192.168.0.1.
I'm still getting the exact same error message.
Thank you,
Bart
Try a factory reset on the modem and connect a wired PC to the modem. Use a different browser, IE11, Firefox or Opera and see if you can connect to the default modems web page. Look at your networking status on your PC and look at the "Gateway" IP address to confirm the modems IP address and use that to connect to using the browser.
Thank you... Actually, I do seem to be connecting with the router via Genie - (seeing network map, etc). I just can't get into Router Setting to make any changes. I have used both Chrome and Firefox.
So I think I'm to the point I need to do a factory reset. I guess my question is will I have to reconnect all 21 wireless connected devices. This is a challenge (some much easier than others). It may be my only option. Or - maybe it's time to buy a new Modem/Router.
Thank you...
Try a factory reset. Use Firefox to connect to the modems web page and walk thru the setup wizard. It maybe in a bad state currently which for unknowns reasons the web page services is hosed. So a reset should correct this.
Be sure to clear all browser caches before entering the modems web page.
I did a hard rest on my modem, got ito Genie, and reset up all devices. Now, after I was done and logged out I again cannot get in to settings on Genie. I can see the wireless network but can't get into settings. I know I have the correct password. I am using Chrome.
Also, 2 of my 4 network names are not showing.. 2 are. I'm beyond frustration with this modem/router. Thank you.