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Forum Discussion
Can't get my CM500 to connect with my Nighthawk AC1750
ISP confirms good signal; I have the router set up using the app. The router is not getting a signal from the modem even with the ethernet cable connected. I have power cycled and checked the connect...
Please post some screenshots/details for folks to help to help you here.
If you have connected your CM500 to some other device such as laptop, Please be sure to REBOOT the device.
do you get internet access if you hard-wire laptop directly to the CM500 and can run speedtest? If yes, that means CM500 is good.
If no, that means you will need to post CM500 screenshots and make sure CM500 is activated with your ISP.
which router do you have? R6700?
Please post the error screen in the app when you see the issue.