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Forum Discussion

SKGood's avatar
SKGood
Aspirant
Sep 30, 2017

Can't get wireless connection on laptop using CM500

I installed this modem a few months back and have had no problems until I tried to get a wireless connection for my work Dell laptop. I can only use the internet if I plug it in. I can connect wirele...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Oct 06, 2017

Hello SkGood

 

The modem should not affect the wireless at all what is the model of your wireless router?

 

DarrenM

SKGood's avatar
SKGood
Aspirant
Oct 06, 2017

Model: CM500|16x4 DOCSIS 3.0 Cable Modem

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 06, 2017

    that is a modem only you have a router that would be connected to the cm500 that would be giving you the wireless in your home.