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Forum Discussion
can't log in
I have a c7000v2 and can't log in to the router. I log in to neatgear website where I can't get any farther then the two questions. It won't let me do anything with out the right answers which I don...
Handgunz wrote:
I tried pushing the button on the back with a paperclip it didn't seem to do anything.
That's odd, the other answers offered tell you to do something that you say you have done already. So it might help to address that bit.
Remember, the paperclip move has to be done when the power is on, and you need to press it long enough for the reset to take. About 10 seconds or until you see the lights on the front going all flashy on you.
How to update firmware on your NETGEAR product | Answer | NETGEAR Support
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.