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HumanWolfman's avatar
HumanWolfman
Follower
Aug 29, 2021

Can't Login to admin settings even after factory reset - c6300v2

Says it all. 

Neither router login pages work, nor do direct IP pages.

Admin/password does not work.

Nighthawk app does not work.

Password recovery does not work as it asks me security questions I *never* entered.

Factory resetting modem did nothing. 

I am five seconds from returning this thing unless someone can help me fix it.

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    The c6300v2 is a cable modem/router. It has very little in common with the Mobile Routers, Hotspots & Modems covered in this section.

     

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Cable Modems & Routers

    If you do start another discussion, you might like to add a bit of detail about how you are trying to access the settings. Wifi? Wired? Browser? App?

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    HumanWolfman wrote:

    Says it all. 

    Neither router login pages work, nor do direct IP pages.

    Admin/password does not work.

    Nighthawk app does not work.

    Password recovery does not work as it asks me security questions I *never* entered.

    Factory resetting modem did nothing. 

    I am five seconds from returning this thing unless someone can help me fix it.