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Forum Discussion

zixa's avatar
zixa
Aspirant
Apr 16, 2017

can't login to my router!

Hi all,   i have been unable to login to my router since a couple weeks after i got it, which was 6 months ago! So i cannot change any settings or anything! (eg. disable my bonjour, change securit...
login
Troubleshooting
TheEther's avatar
TheEther
Guru
Apr 16, 2017

If you truly forgot the password, then you can reset the router to factory settings.  Push and hold in the physical reset button for about 8 to 10 seconds until all of the lights flash on and off.  Then proceed to set it up as if it were brand new.

  • zixa's avatar
    zixa
    Aspirant
    Apr 17, 2017

    Hi,

    thanks for your answer!

    Unfortunately, i tried this and it did not work.

    I even had another friend come over and try it again, but still it did nothing!

    What can i do, is it a faulty button on my device?

    If so, it is past the 30 day warranty period, so there would be no way to return it for a new one?

    Thanks!

     

      • zixa's avatar
        zixa
        Aspirant
        Apr 21, 2017

        Hi,

         

        i just went through all the steps and registered my product..........

         

        But as i suspected, it did no good. :(

         

        Then i had to login, then I tried to submit my support request for replacement, but at long last, only got redirected to phone "support", which they say is only "free" for the first 90 days of purchase!?!?!?

        so, since i purchased my router modem on Nov 2, 2016, i can't even ask them for a replacement???

         

        my product obviously came defective. If this is how they choose to operate, they won't stay in business too long...

    • VE6CGX's avatar
      VE6CGX
      Master
      Apr 20, 2017

      Are you using wired connection or wireless connection trying to log in. Did you try to pin the router? Run this command and see the result.

      'ipconfig /all'   Right now is your router dead(not connecting to Internet)?

      • zixa's avatar
        zixa
        Aspirant
        Apr 21, 2017

        well i have 3 computers, and login doesn't work on any.

        1. MAC OS X, iMac, running El Capitan

        ethernet wired

         

        2. MAC OS X, MAcbook air, running Sierra

        wireless

         

        3. Acer Aspire laptop, running windows XP

        wired, and also tried wireless on it

         

        my router works fine. just can't login to access my account settings.