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Cplmjohnson's avatar
Cplmjohnson
Initiate
Feb 08, 2017

Cant login to router via genie app on iphone and ipad

I am able to login to router via safari or my computer using chrome. I am unable to login using the genie app for ios. The error message received is  etgear router is not found or not supported. Also make sure the device is not connected to the guest network or ipv6 is not enabled. I have confirmed all of this. Pls help! Thank you

Apps

7 Replies

  • alarki's avatar
    alarki
    Aspirant
    Feb 09, 2017

    Also having the same problem. Did you find a solution to the problem?

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 10, 2017

    Have you tried to reinstall the genie app?

     

    DarrenM

    • Cplmjohnson's avatar
      Cplmjohnson
      Initiate
      Feb 10, 2017

      Yes i have - twice. It worked on my husband's iphone first time loaded.

      • uptownvideo's avatar
        uptownvideo
        Apprentice
        Feb 21, 2017

        I have had this problem for years.  They finally fixed it, but the problem is back again.  Please fix this and stop asking us to re-install the App.  It is with IOS and Android.