NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't register my MAC address with the provider
Hello. I purchased a new modem at the beginning of the year. I activated it on the NETGEAR website and then on Xfinity without any problems. I used it for 1-2 weeks and was just happy. Then it starte...
one is modem side and the other router side. its normal
Have you changed modems quite a bit with xfinity?
I test quite a few different modems and about every 5-10, I have to call in to xfinity and have a rep remove the ones registered to the account before I can use the app again. its a PITA. And most reps don't know what you're talking about.
So you might have to try a time or two.
Try that before trying the auto-activation.