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Forum Discussion
Can't Reset CAX80 to Factory Settings
So, I "won" this modem at auction. Description was basically that they purchased it from a store and couldn't get it to work. I was hoping it was just that their LIS had to register the modem before ...
What Firmware version is currently loaded?
Can't tell for sure. I can't get into the modem.
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Just went and swapped modems online at activate.Spectrum.net and all went good there (I.E., "If You have not connected Your external Router, You may begin now", "... enjoy Your new service"), but even hard wired into it, I could not access the modem.
Done for the night, but I will try to check in the morning for other suggestions. I'm tired... LOL. When I first received it four days ago, I spent six freakin hours trying to get it to work. I have only spent an hour this time and I'm already fed up.
Can't register it with Netgear cause the site won't let me past the serial number, so I cannot request an RMA or anything. I guess I'll have to wait till Monday to call them and see if they'd revamp the thing for me. I wondered if the seller did somethin wonky like, lost the default password decal, and after resetting to factory, couldn't get in. Then purchased another router and stuck the new one's decal on it (decal [with QR Code, SSID and Network Key] was straight, but not factory-like glued to the modem (corner was peeled away from modem body)... but that wouldn't explain why I can't get in when hard wired.
Still don't understand why it says NETGEAR-1900 for an SSID. I would think it would say AX6000 or CAX80/AX80... or NETGEAR43 like the decal says.