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Can't Reset CAX80 to Factory Settings
So, I "won" this modem at auction. Description was basically that they purchased it from a store and couldn't get it to work. I was hoping it was just that their LIS had to register the modem before ...
Do you have the CAX connected to a ISP coax signal line when your doing the 30-30-30 reset that has a signal on the line. The boot sequence you describe is the modem rebooting after a period of time IF, the CAX is not connected to any signal on the coax line or the signal has degraded enough to cause the CAX80 to enter into a know reboot loop if the signal is bad or the coax line is not connected. This reboot loop is a know thing with the CAX series modems. A signal on the coax line needs to be present and at least moderately good for the CAX80 to work and not reboot like this.
Try the 30-30-30 reset with the modem connected to a coax cable line with signal on it. Should be able to get to the setup wizard screen after the last reset and a wired PC connected to one of the LAN ports in back and a web browser at 192.168.1.1.
FURRYe38,
Thank You for the suggestion. Yes, I was originally performing the 30-30-30 w/o the coax hooked up. I tried what You said...
... Went through Spectrum's "activate equipment" page via my cell phone, swapped modems out, input the serial number, they saw the modem, tested/checked the modem and reset the modem. All lights lit up, one after the other, top to bottom (I.E., Downstream | Upstream | Internet) white pretty quickly, estimated each one flashed no more than three times, then the internet light flashed roughly six times, all went solid white for around three minutes. Never noticed the Multi-link light up. Don't recall if it did earlier either.
I wasn't timing it because I was watching lights and yelling from the basement to my girlfriend, "try refreshing the TV now!".
I really had hoped it would work, but no such luck. After around five minutes, all four LAN lights go a dim red (maybe pink) for about five seconds, and then only a steady, white power light for about five seconds, then the modem reboots itself.
Login credentials didn't work when trying to log into the router via Nighthawk. I did not try a wired PC though. Probably will be another week or better before I get the chance to try again. I'm workin' my butt off at my job and when I come home, I really don't feel like standing at the modem for a half hour... and the GF is usually asleep when I get home, so not gonna bother her either.
I will try 30-30-30 again (with coax hooked up) when I have another chance and PC wired direct to the CAX80... but the router I had tapped into the CAX80, which splits the TVs, didn't give a hard-wired signal to the TV when I had the GF refresh. Me thinks it's half-bricked for lack of a better term... LOL <shrug>. Maybe it will work <crossed fingers>. Thanks again!
Ya you need a direct connection with a ethernet PC to the CAX80 to one of the 1Gb LAN ports. Don't use the MultiGig port, not with a 2ndary router connected to the back. Remember the CAX80 already has a built in router.
Thank You for the reply. This was quite a while ago and although I did run a CAT8 cable from the PC, I don't recall (don't recall if I already responded to You even) if I tried all ports or the multi-gig which I probably would have considered the main LAN port which is usually colored yellow. I'll check again when I get back from a few errands.
Does Netgear offer a revamping/repair service and if so, what would You estimate the cost? Has to be better than buying new. I've tried registering the product, but the original owner hasn't released the serial number. FWIW, it wasn't described as being locked. Hope that's not the case.
I'll try calling them when I get back, then* try connecting again.
Thank You again!Did you try the 30-30-30 reset on the modem?
NG doesn't have any repair service. You'll need to contact NG support to see what your RMA options are.
Good Luck.