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cdilib's avatar
cdilib
Follower
Oct 21, 2016

can't see the modem settings on C3700 on the gatyeway screens after sign in.

I performed a factory reset.  It was successful from what I can tell

after sign in to NETGEAR gateway C3700-100NAS via admin / password.  the gateway menu comes up but no info is available on any screen  The advanced tab can't be accessed  - can't see the modem settings.

Cable connection tab is "your modem is offline".

 

This was the same problem before the factory reset

I appreciate any help

 

 

Apps
Troubleshooting

3 Replies

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Oct 25, 2016

    Hello cdilib

     

    Have you tried to use a different web browser?

     

    DarrenM

  • ToryH's avatar
    ToryH
    Aspirant
    Feb 18, 2017
    I have the same problem as cdilib and I have tried a different browser and the same problem occurs, on my router (same as above) the Internet led does not light up except when the router is initially powered up.
    • DarrenM's avatar
      DarrenM
      Sr. NETGEAR Moderator
      Feb 22, 2017

      Hello ToryH

       

      Have you contacted your ISP to make sure that modem is coded correctly to receive internet?

       

      DarrenM