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Forum Discussion
morbidxavier
May 06, 2021Tutor
cant update firmware for NightHawk c7000v2
Im trying to use the NightHawk app but its saying my firmwware is outdated. I called my ISP and they said its up to date on their end. I've also already looked through netgears website for a possible...
FURRYe38
May 06, 2021Guru - Experienced User
Users can't update C series modems. Only done thru ISP services on there side so if the ISP says it's up to date, then ignore the app.
morbidxavier
May 06, 2021Tutor
How do I go about using the app if its saying I need an update? Or just not use the app?
- FURRYe38May 06, 2021Guru - Experienced User
Can you skip the message at all?
Remove and re-install the app?
- morbidxavierMay 06, 2021Tutor
Same issue after uninstalling and re-installing and I cant get pass the message
- FURRYe38May 06, 2021Guru - Experienced User
You might post about this here:
https://community.netgear.com/t5/Nighthawk-App/bd-p/en-home-networking-apps
And make contact with NG support. Seems like the app wants FW updated however, again, the modem can't be updated by users.