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Forum Discussion
Case #: 43414671 Escalate case
Hi I called the support and I am not being helped at all on this matter, you guys keep repeating the same things about getting the 6 months phone support when clearly the device is faulty. This is u...
Correct I had a N600 beforeI got this. But this router is suffering at speeds like 20-30 mbps itself, My lan gets 40+ on average however wifi gets 10-15mbps. And 25 ft away from the router it goes down to 0.5 - 10mbps range (Mostly on the lower side) I belive the issue is with the router component.
Same thing here. My router never has worked (blinks orange power and 1,2,3,4 white). It is defective. It does not broadcast a signal, I cannot see the network name in the list of wifi networks. Therefore I cannot update firmware or run any software tests.
I opened a case well within the 90 days, got a response immediately asking questions. I replied to the email instead of uploading my replies to the website. The router is not in my home, so I see it only rarely due to COVID. Today, I decided to take up the case again. It is closed. It was closed October 7. Phone support ended Oct 20. Today is Oct 23.
The CSR I am speaking to tells me that I have to open a new case, so I did. Then she tells me that I have to pay to talk to somebody above her. This is absurd.
