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Forum Discussion

BITJOX's avatar
BITJOX
Follower
Dec 14, 2017

CATCH-22 with CG3000DV2: N0 Firmware Update Available From ISP Nor NETGEAR!

NETGEAR Support says on their website that only my ISP (COX Comm) can update my modem/router's firmware.  However, my ISP (COX) says that NETGEAR no longer permits COX access to these devices to perform the firmware update!

A classic  Catch-22, "He Said-She Said" or Pass-the-Buck scenario!
I am quite capable of doing the update myself if I just had the most recent file (firmware version V3.01.16).  But NETGEAR wants to charge me for support just to download the most recent firmaware file?  That's a buncha BS!

1 Reply

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator

    Hello BitJOX

     

    There is no way to manually update the firmware on a cable modem it is always pushed out via the ISP no matter what companies  modem that you own. We do not have a firmware that you can download and update yourself.

     

    DarrenM