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CAX 30 and XFinity Upload Speed
i have a cax 30 and my xfinity service is 1gb download, 100mb upload. i get somewhere between 500 and 800mb download (which i guess is okay) BUT my upload speed is stuck around 25mb (which is not...
jim-hanson wrote:okay so . . .
1. i can't get nextgen service at this time regardless of my modem.
2. even if i did have nextgen service, my cax30 is not yet capable of that (even though it is a recommended device)
correct?
Your specific service address has not yet been updated to receive the Xfinity Next Gen service. Work in progress across the Xfinity service areas.
Your CAX30 does not have the updated firmware necessary to allow it to connect to the Xfinity Next Gen network. The list of devices approved for Next Gen network connection is updated by Xfinity every month or so.
Yes, correct.
this xfinity document says it is recommended for the xifi/fast speeds.
jim-hanson wrote:
this xfinity document says it is recommended for the xifi/fast speeds.
XiFi/fast is not the same as Next Gen. The 1000/100 Mbps throughput tier is part of Next Gen. See attached.
One more time, go here https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/, scroll down to the section on eligibility. The CAX30 is not on the list.
A review of your cable connection status table shows you are not in a Next Gen service address. You have no OFDMA upload channels.
okay so . . .
1. i can't get nextgen service at this time regardless of my modem.
2. even if i did have nextgen service, my cax30 is not yet capable of that (even though it is a recommended device)
correct?
jim-hanson wrote:okay so . . .
1. i can't get nextgen service at this time regardless of my modem.
2. even if i did have nextgen service, my cax30 is not yet capable of that (even though it is a recommended device)
correct?
Your specific service address has not yet been updated to receive the Xfinity Next Gen service. Work in progress across the Xfinity service areas.
Your CAX30 does not have the updated firmware necessary to allow it to connect to the Xfinity Next Gen network. The list of devices approved for Next Gen network connection is updated by Xfinity every month or so.
Yes, correct.
it would be nice if xfinity made this clearer. when it calls my modem/router "recommended" and that i have 100mb of upload at my location, i consider that very misleading and false.
xfinity needs to make it clear what upload speeds the modems can achieve. if they want to say "these are recommended but we are still working to deliver the faster next gen upload speeds" that would be fine and more accurate.
as for netgear, the same can be said. "not currently able to access next gen faster upload speeds at this time; we are working to make that happen."
frustrating. i'll probably return the modem/router and i will definitely be downgrading my xfinity service.