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Retvizan's avatar
Retvizan
Aspirant
Apr 29, 2023

CAX 30 freezes main network.

Hi all.  I have a CAX 30 with an EAX 18 extender.  Let's call my home network "Network".  Smart connect enabled.  In the Wi-Fi finder it presents as "Network" and "Network-5G".  I think our devices t...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Apr 29, 2023

Does this happen with the EAX turned OFF? 

What is the distance between the CAX and EAX in feet? 

Does this happen with Smart Connect enabled? 

 

What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

  • Retvizan's avatar
    Retvizan
    Aspirant
    Apr 30, 2023

    Hello FURRYe38, thanks for helping.

    I always have the EAX18 on, so no, never.  However, the network lost internet connection even before I got the EAX18, I would just switch the mobile device into the LTE mode for a while, and wouldn't pay too much attention.  Now I'm thinking of cancelling the mobile service to the iPads, so I need my WiFi to behave.

    The distance between the two is about 40 feet and 3 walls (not load-bearing), never had an issue with signal.

    Smart Connect is always enabled.

    Hardware Version V1.01
     
    Firmware Version V2.1.3.10
     
    Cable Firmware Version V1.04.05
     
    Connection Status



    IP Address  
    Subnet Mask 255.255.224.0
    Default Gateway  
    DHCP Server  
    DNS Server  
    Lease Obtained 1 days, 0 hours, 0 minutes, 0 seconds
    Lease Expires 0 days, 20 hours, 5 minutes, 23 seconds

     

    Event Log
    Clear Log Refresh
     
     
     
    Time Priority Description
    2023-04-28 09:12:05 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-28 09:12:05 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-24 21:12:51 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-24 21:12:51 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-21 09:13:38 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-21 09:13:38 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-17 21:14:25 Notice (6) DHCP Renew - lease parameters Time Protocol Servers modified;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-17 21:14:25 Error (4) DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-14 09:14:27 Notice (6) DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2.;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-14 09:14:26 Notice (6) TLV-11 - unrecognized OID;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-14 09:14:26 Error (4) Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-14 09:14:26 Error (4) Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;
    2023-04-14 09:14:26 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=6c:cd:d6:7e:1f:9c;CMTS-MAC=00:01:5c:67:7c:73;CM-QOS=1.1;CM-VER=3.1;

     

     

    The channels are set to Auto.  2.4 is set to Ch.10, 5 is set to Ch.149 + 153(P) + 157 + 161

    I will try to play around with channels today, like you suggested.

    Besides my printer, there are two WiFi networks also showing -- a general Spectrum Mobile and one neighbor's of medium strength.

     

    Let me know what you think, and I will also keep you updated.