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Solved
CAX 80 / WIFI calling issues
Just recently upgraded from the Netgear C6220 to the CAX80. I noticed that the WIFI calling feature on my Samsung Note 10 Plus is no longer working. I cannot send or receive calls/texts over WIFI...
- Solved:
After 7 months of painful troubleshooting we have finally found the fix to wifi calling.
It seems the culprit was "ipsec alg". The service is not found on the official firmware and therefore cannot be disabled.
For everyone with the issue:
You must contact netgear support and explain the wifi calling issues and that you'd like to try the beta firmware with the ipsec alg feature. Currently they do not have plans to release it publicly. Not sure why.
I have had this problem from day 1. No one can seem to figure it out either.
My Android device no longer has WiFi calling capabilities at home with my CAX80. But my iPhones do. So it's the phone right? Wrong! I have WiFi calling everywhere else. And it's not just my phone. My dad's and mom's phone couldn't do WiFi calling from my home. Both Androids as well. I tried contacting support, but they put me on hold for 2 hours (not joking) and when I hung up, they considered the case closed. Now my 90 days is up and I can't get support or return.
I have zero reception at home, so I really need the wifi calling to work.
My Android device no longer has WiFi calling capabilities at home with my CAX80. But my iPhones do. So it's the phone right? Wrong! I have WiFi calling everywhere else. And it's not just my phone. My dad's and mom's phone couldn't do WiFi calling from my home. Both Androids as well. I tried contacting support, but they put me on hold for 2 hours (not joking) and when I hung up, they considered the case closed. Now my 90 days is up and I can't get support or return.
I have zero reception at home, so I really need the wifi calling to work.
I'm also experiencing this issue but I don't think this is a Netgear or router issue but its a carrier issue. I'm on Verizon and wifi calling comes and goes on my Galaxy S10+.
Mishkhanian wrote:
I have had this problem from day 1. No one can seem to figure it out either.
My Android device no longer has WiFi calling capabilities at home with my CAX80. But my iPhones do. So it's the phone right? Wrong! I have WiFi calling everywhere else. And it's not just my phone. My dad's and mom's phone couldn't do WiFi calling from my home. Both Androids as well. I tried contacting support, but they put me on hold for 2 hours (not joking) and when I hung up, they considered the case closed. Now my 90 days is up and I can't get support or return.
I have zero reception at home, so I really need the wifi calling to work.
- Unfortunately I think the problem lies with the router. Or at least with the Netgear/Samsung interconnectivity. None of my Android devices have encountered issues with wifi calling until switching to the CAX80.
Just to sum up the details on attempts to fix the problem:
-disabled SIP ALG under WAN settings
-switched channels on both 2G and 5G
-switched primary/alternate DNS to 8.8.8.8/8.8.4.4
-established a DMZ for the target ip
None of these things worked.
Upon connecting to any other router, my wifi calling is instantly reestablished and functional.
This problem with the CAX80 needs to be addressed. It also has problems with Samsung TVs but that's an entirely different topic...
