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Solved
CAX 80 / WIFI calling issues
Just recently upgraded from the Netgear C6220 to the CAX80. I noticed that the WIFI calling feature on my Samsung Note 10 Plus is no longer working. I cannot send or receive calls/texts over WIFI...
- Solved:
After 7 months of painful troubleshooting we have finally found the fix to wifi calling.
It seems the culprit was "ipsec alg". The service is not found on the official firmware and therefore cannot be disabled.
For everyone with the issue:
You must contact netgear support and explain the wifi calling issues and that you'd like to try the beta firmware with the ipsec alg feature. Currently they do not have plans to release it publicly. Not sure why.
I have same issue. No wifi calling since day one. I have zero reception at home and made this purchase to "save" from leasing Xfinity modem. But now regretting decision. Have gone through all those steps mentioned earlier and no solution either. Now I'm past my return window. Very disappointed with this expensive defective product.
- I switched to an iPhone. Problem"solved"
What model phone do you have?
F87garcia89 wrote:
I have same issue. No wifi calling since day one. I have zero reception at home and made this purchase to "save" from leasing Xfinity modem. But now regretting decision. Have gone through all those steps mentioned earlier and no solution either. Now I'm past my return window. Very disappointed with this expensive defective product.Februrary Update:
I have finally gotten the issue pushed up to Netgear's engineering team. They are now aware of the issue and working on a fix. It has taken awhile to get this issue recognized as a widespread problem and not an isolated incident. A big part of this was trying to get Netgear to realize that the problem was the router and not a myriad of other things (phones, carriers, internet connectivity, etc...). Whatever it is, it seems to be affecting Samsung devices in particular.
Hopefully we will have the issue fixed soon and a new firmware update in the not too distant future.
Thanks for letting us know. I guess one reason why I never saw this issue. I have a iPhone.
Keep on NG support about this. Hopefully it will finally get fixed.
- I have a Samsung Galaxy Note20 Ultra. It seems like Netgear has gave up on finding a solution.
booo..... :robotmad: Well I just found one for sale on Newegg. I will be activating it on Xfinity next week and will let everyone know. I have a Pixel 4XL and my wife has an iPhone 11. We are both on Google Fi. #fingersCrossed If this doesn't work I will just switch to Starlink :smileyvery-happy:
