CAX 80

Question

Had a power outage, 9 month old nighthawk modem router did not come back on line ran through all the diagnostic and procedures for getting ping it functional. Finally called comcast, the tech couldn’t tell me what he did, just that it was back on line and it was “probably a power surge”. It was fine for a couple of days then went off line, no Ethernet, no wifi. Comcast shows it as operational, lights are all normal.

tried taking it offline for an extended period of time, going through all the on line diagnostics, appears to be a really expensive doorstop right now. Purchased a TP-Link unit that has been operating flawlessly for a couple of weeks.

let me know if there are any options other than never buying a Netgear again.

Nighthawk AX8 AX6000 Wi-Fi cable modem router model CAX80

FURRYe38 · Answer

What Firmware version is currently loaded?
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Is the modems web page accessible.&nbsp;
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When it's online, we need you to Please post a copy and paste of the modems connection status and event log page.https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-routerhttps://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
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Be sure your using a good quality LAN cable. CAT6 is recommended.&nbsp;
Have the ISP check the signal and line quality UP to the modem.&nbsp;Be sure the ISP provisions the modem correctly.Be sure there are no coax cable line splitters in the between the modem and ISP service box.&nbsp;Be sure your using good quality RG6 coax cable up to the modem.&nbsp;Be sure to power OFF the modem for 1 minute then back ON.https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html

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