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Forum Discussion
CAX30 - Disables internet on name change.
Was there a fix for the issue?
I am having the exact same issue on my CAX30 that I have had for over a year now.
What devices do you have connected?
Be sure to forget any prior saved SSID name profiles after you make he change and see if the devices will connect.
Hey Furry i sent you a message with specifics but wanted to give a basic answer here for people who see this issue later.
No i dont have anything odd in the name it is one upercase and then lowercase for the name like "Jeckre" and password is one upper a few lower and two numbers like "Password12"
I have made sure to remove the saved network SSID on my devices and even tried a brand new name to test. I did Test1 and Test2 and litterally did Password1 as the password and had the same issue.
Thanks!
Got it.
So you have Smart Connect disabled. What happens if you enable it for testing this and give a simple name and PW?
What devices do you have connected?
Also what security mode are you using on the modem? As a quick test, set it to NONE temporarily to see if your wifi devices connect. Then if they do set to WPA2 and AES then try again.
So I set the SSID for 2.4 and 5 to the names I told you and the set the Password to none.
My phone and laptop would connect just fine I get internet and it works good.
I set the Password for the only the 2.4 to a WPA2 (AES) password name i gave you and then both 2.4 and 5 wont connect anymore.
I tried setting the passord for 2.4 to a WPA2 (AES) and gave it a name of Home1234 and 2.4 and 5 still wont work. put the password to none again and both work again.
I set the smart connect to on and set the name and password to match the 2.4 name and password i sent you and i could not get onto internet I set it to a basic name of Homewifi and password of Home1234 and still cant get onto the wifi with smart connect and brand new name.
so no password and it works set a password on smart connect or not smart connect and the internet stops connecting.
So now on Smart connect i can get it to work if i set it to Homewifi for the name and Home1234 as password and rebooted the unit.
If I set the name back to my orriginal name and password i cant get anything to connect PC or mobile or other devices.
Wont even connect not "No ip" Just wont connect says cannont connect but the password is correct.
I tried my work phone that has NEVER been on my home Wifi before and that phone cant connect either so it never had a SSID saved before.
Thanks.