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Forum Discussion
CAX30 - xfinity network updates require a factory reset -
When xfinity sends out a network update my Netgear Router/modem stops working. The xfinity signal into my home has been confirmed by xfinity technical service at my home. The router shows a WIFI ne...
jkbarTex wrote:My firmware version is V1.4.11.2. I was on the phone with Netgear this morning for 1 hour and they verified firmware version and kept me on hold for 20 mins, bouncing on and off the call asking me questions. The ticket been open for 3 days and no one at Negear Support can provide a solution.
It is good you have made connection with Netgear support. They have resources not available to regular community members. Your firmware information appears to be current.
A couple of configuration questions. Are you connecting your IoT devices to the Guest network?
What Wi-Fi security mode do you have configured?
When a computer or mobile device connects to Wi-Fi and does not have internet access, it is good practice to forget the network on the client device and reconnect by selecting the SSID and entering the network password again.
Have you tried saving a configuration backup to ease the pain of re-configuring the modem section after reset?
Responses to your questions:
Are you connecting your IoT devices to the Guest network? (I'm not using Guest network)
What Wi-Fi security mode do you have configured? (WPA2-Personal)
When a computer or mobile device connects to Wi-Fi and does not have internet access, it is good practice to forget the network on the client device and reconnect by selecting the SSID and entering the network password again. (Agreed, this is the only way to reestablish connection with the device on WIFI after the reset)
Have you tried saving a configuration backup to ease the pain of re-configuring the modem section after reset? (I've backed up my router configurations and will try this next time I have this issue)
Thank you for your fast responses.