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Forum Discussion
CAX30 AX2700 - DHCP not working properly after power outage
I had a power outage the other night and after the outage, I noticed that many of my DHCP devices will not reconnect because they cannot get an IP address. I saw a similar post where someone ment...
Hi jpryde,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the product. Just to clarify, with the previous power outage, resetting the cable modem allows you to reconnect the wireless devices but this time, even after resetting the wireless devices won't reconnect, you need to manually set the IP address to each wireless device in order to reconnect, is that correct? Also, does it affect both wired and wireless devices or only wireless devices? Have you tried to reflash the firmware already?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi,
Doing a full factory reset "fixed" the issue, however if I changed my SSID back to what it was before I did the factory reset, the issue returned immediately. It was only after changing my SSID that it went away.
This time, I imagine if I changed my SSID again it would fix the issue, however I can't keep changing my SSID every time I have a power outage as I'll have to reconnect every device in my house every time it happens.
I have reflashed the firmware and it hasn't solved the issue, I'm on the latest firmware currently.
Hi jpryde,
Thank you for response. Please try to downgrade the firmware of the CAX30 instead. To manually load the firmware, please go to this step:
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- Which version of firmware should I downgrade to?
Hi jpryde,
You may choose any of the previous firmware versions or try both previous versions.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I went ahead and downgraded to the previous firmware and it was successful, however I am still experiencing issues with some of my wireless devices not getting an IP address.
For example, on my phone I am able to set a static IP and connect, but if it is set to DHCP I am never able to get it to connect. This is an issue on both the 2.4GHz and 5GHz SSIDs.