CAX30 Cannot reset admin Password because Serial Number Issue

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vptorres0717 wrote:

Trying to get access to my router but I misplaced my admin password. Trying to reset but the Serial Number on the router is apparently not the serial number known by the system.

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If you reset the router, it should not need to know the serial number.

A reset will restore the factory setting for the admin password to password.

Take us through what you are doing and where things go wrong.

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.