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Forum Discussion
Ttwinsupra
Feb 21, 2023Initiate
Cax30 constant issues
Hi, ive had nothing but issues since i upgraded to this cax30 router modem... is it defective? Just a bad modem? Randomly drops services multiple times and cant get internet back, un plug re plug forg...
Florida-Man
Mar 13, 2023Tutor
I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!
FURRYe38
Mar 13, 2023Guru - Experienced User
Everyone, please downgrade your CAX30 if its on a v2.1x version:
Also try the Traffic Meter suggestion as well.
Florida-Man wrote:
I Had the Same Problem plus I already had to replace my first CA X30 as it was defective...and now these additional problems! Netgear: Please get your act together. I have had nothing but problems with an unstable network since using your device. I am hoping the factory reset fixes the issues!!!!
- TtwinsupraMar 13, 2023InitiateOk thank you I'll try to downgrade the version next time it goes out, but im not sure if that would work unless that version is pretty old. Ive been having issues since day 1 not sure what ver that would have been though. Was maybe 1.5 - 2 years ago? And every time i touch the app it goes down for at least a day so ill wait till it stops again before i try anything on that app again hahaha that app has been the worst thing ever!... I actually got this to work this time, finally, by actually deleting my entire netgear account and the app, making a new account with a different email and setting it up again like it was a new router... it worked, go figure.. definitely some bad software something happening... seems like classic over engineering, bit off more than they could chew... or maybe im just dumb and cant figure it out. lol i might just need a dumb people modem without an app that just works 100% of the time when u plug it in like my old surfboard lol but honestly feel like they just need to hire better software engineers lol
- FURRYe38Mar 13, 2023Guru - Experienced User
Firmware Version 1.4.11.2
- Florida-ManApr 04, 2023Tutor
Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.
Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case).
- FURRYe38Apr 04, 2023Guru - Experienced User
What FW version did you downgrade too?
Florida-Man wrote:
Update: Customer support walked me through downgrading the firmware. So far, this seems to have fixed the issues.
Prior to this, I had tried turning off the traffic meter and a full reset, but they did not solve the problem (in my case).
- Florida-ManApr 04, 2023Tutor
downgraded firmware to V1.4.11.2