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Ttwinsupra's avatar
Ttwinsupra
Initiate
Feb 21, 2023

Cax30 constant issues

Hi, ive had nothing but issues since i upgraded to this cax30 router modem... is it defective? Just a bad modem? Randomly drops services multiple times and cant get internet back, un plug re plug forg...
Stefano14's avatar
Stefano14
Aspirant
Oct 15, 2023
My router is not working

No internet. I was on phone with customer service and basically all he wanted was to sell me a service plan

I asked if he could help me with retrieving my password and again it was about buying a plan.

I have no internet. Tomorrow I will just buy a new one but not netgear
  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 15, 2023
    Stefano14 wrote:
    My router is not working

    Do you want help to fix it?

     

    If so, start your own conversation with as much detail as possible about your problem.

     

    You can help people to help you by providing the information suggested in this forum's header:

     


    Subject (Include model number and brief summary)
    Model (Recommended - Helps the community give the best answers)
    Body (Include additional detail including model version, firmware, OS and environment where relevant.)

    They are there for a good reason.

     


    I asked if he could help me with retrieving my password and again it was about buying a plan.


    Which password is that? The router? The wifi? Your Internet account?

     

    You can reset the device and set it up from scratch using the passwords written on the back. (You could just try those anyway, as many people don't bother to change them.)

     

    How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

     

     

    I was on phone with customer service and basically all he wanted was to sell me a service plan


    Did you, by any chance, call a number that you found with a web search? If so, it probably wasn't anyone at Netgear that you talked to. Searches can take you off to places that exist just to scam you out of money. These may well display the Netgear logos, but they are not official sites.