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Forum Discussion

JesseFaulk's avatar
JesseFaulk
Aspirant
Dec 19, 2023

Cax30 dropping internet connectivity

I'm having a similar issue, with signal dropping randomly throughout the day. Based on the last comment, it sounds like my Correctables and Uncorrectables numbers are terrible. Cox recently ran fresh...
JesseFaulk's avatar
JesseFaulk
Aspirant
Dec 19, 2023

Firmware Version V1.4.12.2, Also just realized it's a CAX30, not a CAX80, but I'm guessing the issues are still very relevant.

 

Here's a sheet of the full event log in case. Most recent is pasted below (full event log exceed character max for post).

 

Time Priority Description
2023-12-19 10:35:01 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 10:10:38 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:34:59 Error (4) DBC-ACK not received;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:34:56 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:19:50 Warning (5) Dynamic Range Window violation
2023-12-19 9:19:50 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:15:21 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:09:56 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:09:30 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 9:07:51 Warning (5) Dynamic Range Window violation
2023-12-19 9:07:51 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 8:34:53 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 8:13:36 Warning (5) Dynamic Range Window violation
2023-12-19 8:13:36 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 7:48:50 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 6:47:23 Warning (5) Dynamic Range Window violation
2023-12-19 6:47:23 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 5:41:09 Warning (5) Dynamic Range Window violation
2023-12-19 5:41:09 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 5:34:35 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 5:19:45 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 4:36:54 Warning (5) Dynamic Range Window violation
2023-12-19 4:36:54 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 4:34:30 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 3:57:27 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 3:34:26 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 9 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 3:32:20 Warning (5) Dynamic Range Window violation
2023-12-19 3:32:20 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
2023-12-19 3:16:53 Notice (6) US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=34:98:b5:90:ce:08;CMTS-MAC=b0:8b:d0:6d:d3:1f;CM-QOS=1.1;CM-VER=3.1;
     
     
     
     
     
     
     
     
     
     
     
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 19, 2023

Ok, will get the subject corrected. 

 

In meantime, 

Can update FW: 

https://community.netgear.com/t5/Cable-Modems-Gateways/New-CAX30-Firmware-Version-2-2-1-12-Released/td-p/2345147/jump-to/first-unread-message

 

However, Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem. That and the other suggestions needs to be looked into to help get the modem signal in better working condition.