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Forum Discussion
CAX30 OFDM impairment, Channel disabled by modem
Hi, I bought a new modem CAX30 (modem +wifi combo, AX2700, DOCSIS 3.1) to use for my RCN 1gig plan. however it is only showing 30 mbps... RCN is showing "The modem is operating in Partial...
What Firmware version is currently loaded?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
I power cycle multiple times. checked the firmware updates(
| Firmware Version | V1.4.10.8 |
| Cable Firmware Version | V1.04.09 |
). ISP came to check all the lines, no splitter, no issue with the lines.
I also got a replacement for the same modem thinking that the first modem that i got is malfunctioning. However, it has the same issue.
ax Speed Ability: 1000Mbps / 20MbpsManufacturer:Netgear Wireless Cable GatewayModem Model: CAX30Last Power Cycle: 21 hours, 49:22ⓜ
Provision Status: ACTIVEProvisioned Speed: 1Gbps / 20Mbps With 1 Dynamic IP's
Last Connection Status: PARTIALLY OPERATIONAL as of 2021-12-08 13:37:47Current Date/Time: 2021-12-8 12:38:35
this is the current status on my modem. provision is active but really slow connection.