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Forum Discussion
CAX30 support a Saga!
A week ago my local Xfinity stopped supporting my CAX30 or so I thought. they insisted that the CAX30 was no longer compliant, this was really perfect timing, as my wife a Dr. uses Video conferenci...
Um, I haven't heard of any ISP not supporting the CAX30. I and others are currently using the CAX30 gateway mode, plemans I believe is on CC/XF ISP and using his CAX30.
Users are encouraged to use FW version v1.4.11.2. There was a problem recently with v2.x FW which NETGEAR removed from public access.
If you are having problems, Please let us help you by giving the following:
What Firmware version is currently loaded?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router