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Forum Discussion
CAX30 Xfinity
what is the typical speed you see on your nighthawk app ? I have a 1000 mbps xfinitiy line and cannot go beyond 550 mpbs on the nighthawk app.
Best,
talk2pk
What Firmware version is currently loaded? -1.4.11.2
What mobile device are you using with the NH app? Apple or Android? - Android, galaxy s9+
Do you see this across other mobile devices? - Use only android.. so not sure ..
What are the speeds seen on the onboard speed test in the WEB UI and thru a wired PC and Ooklas installable speed test app? -- usually ~350 mbps
Is Armor or Smart Parental Controls or Traffic Meter enabled on the modem?
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
None of these are enabled - Armor or Smart Parental Controls or Traffic Meter. I have enabled smart connect though, however if i turn off it does helps me to reach to 400 mbps speed for 5 Ghz wifi n/w.
Cable connection:
Event log :
Factory reset has been performed multiple times with netgear support.
Power levels on some channels are too high:
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
Might try adding a coax line splitter or an inline attenuator to help lower the power.
You have too many Correctables that should be zeros.
Be sure your using good quality RG6 coax cable up to the modem.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, loose connections, bad/old/cheap connectors, or corroded connections. Replace them if you do.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853You have Criticals and Warnings that the ISP needs to review and resolve.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Might ask them to help you reduce the power levels on the line.
thanks for the quick replies Furrye38, ISP recently visited my place and did all checks w.r.t power levels, line quality and put in a new coax cable ..
l tried looking up power levels guidelines buts its taking me to something else..what is the optimum power level i can ask ISP to set it to ?
Also, what can be the expected speed on NH app i can expect with a 1000 MBPS line ?
I did notice today, that a part of my internet cable in backyard is not buried..can that be an issue due to temperatures being subzero in south colorado ?