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cmerc's avatar
cmerc
Tutor
Feb 08, 2022
Solved

CAX80 – Issues with Downstream

Hi,   I recently purchased a CAX80 from Netgear (Oct 2021). It's been great. I bought it due to some research and customer reviews on several consumer retail sites. Over the last 3-4 weeks, our int...
Troubleshooting
  • plemans's avatar
    plemans
    Feb 09, 2022

    Yeah they'll need to check the line

cmerc's avatar
cmerc
Tutor
Feb 09, 2022

Here's an update. I plugged in my previous modem (MB7621) and received similar numbers — the power is far too low. I'm having my ISP tech come out tomorrow morning to help troubleshoot this. My assumption is this is an issue with the cable that comes into the house. I've am told I'm provisioned at 500mbps, which is what I'm paying for. Currently getting about 30-35mbps. 

 

plemans's avatar
plemans
Guru - Experienced User
Feb 09, 2022

Yeah they'll need to check the line

  • cmerc's avatar
    cmerc
    Tutor
    Feb 10, 2022

    Yup! All set. CAX80 is running smoothly – back up to 490-500 speeds. Squirrel got to some of the cables outside and water got in, distupting the service. Thanks again for the quick responses. 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Feb 10, 2022

      glad it fixed it!

      if you mark it solved, it might help the next person