Forum Discussion

Aspirant

Oct 07, 2022

CAX80 - Suddenly Won't Connect

Yesterday at 3AM we randomly lost wifi to all devices. I have tried multiple hard resets. When you reset, you gain wifi for about a minute, and then it quits again. It's not even long enough to login...

Troubleshooting

luko0014

Aspirant

Oct 09, 2022

I just kept restarting and it finally works again. When I would reboot, the 2.4 and 5 lights stay lit (don’t blink) which is when I know my reset attempt didn’t work. So something is blocking the WiFi signal from going out which makes me not able to connect to routerlogin. Now I’m back up and running (for no logical reason) and I was able to pull the event logs so I’ll post those as well. Also, firmware has been up to date since the problem began. Any thoughts?

FURRYe38

Guru - Experienced User

Oct 09, 2022

Cna you post a capture of the cable connections page?

https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router

When the wifi is down for unknown reason, try connecting to the modem using a wired PC.

luko0014
Aspirant
Oct 09, 2022
Yeah I only have a laptop without an Ethernet jack, and don’t have the USB adapter right now 🙂
- luko0014
  Aspirant
  Oct 09, 2022
  Cable connection 2
  - luko0014
    Aspirant
    Oct 09, 2022
    Cable Connection 3
- FURRYe38
  Guru - Experienced User
  Oct 09, 2022
  Power levels are a bit low:
  
  https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router
  
  Might ask the ISP about this. Check and remove any line splitters or any coax line attenuators.
  
  Does the rest of the channels seen below this capture look the same?
  
  Correct and Uncorrectables should be zeros down the channels.
  - luko0014
    Aspirant
    Oct 09, 2022
    Sorry, I had to post the other screenshots separately so they should be in the thread right now. But it does show a couple of more correctables further down the line. Channels 24, 29, and 32