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Forum Discussion

jesmith602's avatar
jesmith602
Apprentice
Oct 08, 2020

CAX80 + Cox ISP Challenges: recurring disconnects

I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 08, 2020

Keep in touch with NG support.

vkdelta 

jesmith602's avatar
jesmith602
Apprentice
Oct 09, 2020
FURRYe38 Netgear support has been completely unhelpful. They haven’t responded to my ticket in a week.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 09, 2020

    I presume they are aware of the situation and probably working and reviewing all the information. It may take a longer period of time for them to review and look into this and probably work with the ISP on this. This won't happen over night.