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Forum Discussion
CAX80 + Cox ISP Challenges: recurring disconnects
I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
I've been working directly with the Netgear engineering team on this, and have a couple of updates for those who are following:
1) I changed from a 6DB to a 10DB attenuator and that reduced th enumber of disconnects, but did not eliminate them.
2) This morning Netgear sent me a beta firmware release (v2.1.0.4). In their words, "Cox’s CMTS frequently performs load balancing which is not common and it may affect CAX80. I have a new firmware that have a newer codebase that may help."
As soon as I installed it my upstream power levels went up 3-6 points beyond the boost they got from the attenuator.
Thank you for the update. Do you know when they will be releasing the firmware update? Thank you again for all your help.
I'm also interested on getting my hands on this v2.1.0.4 beta firmware. My CAX80 running Router firmware version 1.1.0.41 and Modem firmware version 1.02.08 but it is connected to Spectrum. My router also experiences some random weird disconnects. The router status says Good (connected), but my computers, tablets and phones can't reach internet sites. My three Google Homes continue to work without issues as they remain connected. Rebooting the router sometimes fixes the issue, but sometimes it doesn't. When it doesn't, I have to factory reset the router and restore it using the most recent configuration backup.One thing of note when I restore the configuration is that the names and icons that I have associated to my attached devices are not restored. I have to re-enter the description of the attached devices and associate the icons again after I restore the router.
Before the problems starts, the router web interface gets slouggish and some of the links on the widgets on the home page do not respond. Some times the home page displays a red banner saying that there's no internet connection, but my devices are not experiencing Internet connection issues. Go figure. Some times the widgets on the home page have icons and sometimes they do not. I'm also attaching a screenshot of some of the error messages on the Event Log that I get from time to time, The cross out MAC address is the MAC address of my router. The MAC address starting with 00:17 in the Event Log might be from some device in the WAN as it's not the MAC of any device I own.
Moderator: Is there a procces I need to follow to join the Netgear CAX80 beta firmware program. - Thanks
Just contact the forum moderator or NG support and ask for the beta file if its supported for your ISP. There may not be a FW beta for Spectrum.
The beta program has already come and gone.
tamanaco wrote:I'm also interested on getting my hands on this v2.1.0.4 beta firmware. My CAX80 running Router firmware version 1.1.0.41 and Modem firmware version 1.02.08 but it is connected to Spectrum. My router also experiences some random weird disconnects. The router status says Good (connected), but my computers, tablets and phones can't reach internet sites. My three Google Homes continue to work without issues as they remain connected. Rebooting the router sometimes fixes the issue, but sometimes it doesn't. When it doesn't, I have to factory reset the router and restore it using the most recent configuration backup.One thing of note when I restore the configuration is that the names and icons that I have associated to my attached devices are not restored. I have to re-enter the description of the attached devices and associate the icons again after I restore the router.
Before the problems starts, the router web interface gets slouggish and some of the links on the widgets on the home page do not respond. Some times the home page displays a red banner saying that there's no internet connection, but my devices are not experiencing Internet connection issues. Go figure. Some times the widgets on the home page have icons and sometimes they do not. I'm also attaching a screenshot of some of the error messages on the Event Log that I get from time to time, The cross out MAC address is the MAC address of my router. The MAC address starting with 00:17 in the Event Log might be from some device in the WAN as it's not the MAC of any device I own.
Moderator: Is there a procces I need to follow to join the Netgear CAX80 beta firmware program. - Thanks
