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Forum Discussion
CAX80 + Cox ISP Challenges: recurring disconnects
I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
I've been working directly with the Netgear engineering team on this, and have a couple of updates for those who are following:
1) I changed from a 6DB to a 10DB attenuator and that reduced th enumber of disconnects, but did not eliminate them.
2) This morning Netgear sent me a beta firmware release (v2.1.0.4). In their words, "Cox’s CMTS frequently performs load balancing which is not common and it may affect CAX80. I have a new firmware that have a newer codebase that may help."
As soon as I installed it my upstream power levels went up 3-6 points beyond the boost they got from the attenuator.
did the firmware fix your problem with the cax80 ?
Yep, after suffering through 2+ months of disconnects I haven't had a single one since I installed the new firmware.
Where did you get the FW from? NG?
jesmith602 wrote:Yep, after suffering through 2+ months of disconnects I haven't had a single one since I installed the new firmware.
Yes, after buying the CAX80 in mid-August, I opened a support ticket and after literally 8 weeks of asking them to escalate to engineering, they finally did. Engineering then spent another week trying to troubleshoot, before finally sending me the new firmware. It's asbolutely bonkers that Netgear treats their customers like this, and I hope someone with director of VP in their title reads this thread and does something about it.
