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Forum Discussion
CAX80 + Cox ISP Challenges: recurring disconnects
I purchased my first CAX80 in mid-August--Netgear sent me a replacement a month later when their tech support could not figure out why my Cox ISP connection was dropping multiple times a day. Here ar...
did the firmware fix your problem with the cax80 ?
Yep, after suffering through 2+ months of disconnects I haven't had a single one since I installed the new firmware.
Where did you get the FW from? NG?
jesmith602 wrote:Yep, after suffering through 2+ months of disconnects I haven't had a single one since I installed the new firmware.
Yes, after buying the CAX80 in mid-August, I opened a support ticket and after literally 8 weeks of asking them to escalate to engineering, they finally did. Engineering then spent another week trying to troubleshoot, before finally sending me the new firmware. It's asbolutely bonkers that Netgear treats their customers like this, and I hope someone with director of VP in their title reads this thread and does something about it.
Well sometimes finding problems, reviewing them, collecting information and testing doesn't happen over night. it does take time.
At least they fixed it. I see one poster mentioned seeing new v2.1.1.4 on there modem so next step is the ISP has to make sure the new FW works on there network before pusing it out and with the different ISPs out there, they all don't use the same test timeframe for this as well. So there is that.
Well, at any rate, users will need to contact NG for help and information regarding this. The forums can only do so much. In this case, we can't help here.
Enjoy.
